What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to receive password reset email

    Asked by Michelle   on July 02, 2016 at 05:58 AM
    forgot password not sending not receiving password reset unable receive
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    JotForm Support

    Answered by John_Benson on July 02, 2016 at 09:19 AM

    I checked the mail logs and I can see that the password reset email instructions were sent 4 times to your email address. Here's a screenshot:

    Also, your email address is not in the bounce list. 

    Kindly please check your spam folders or junk mails. Please try white listing our mail servers and IP addresses as well. Here's a guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Hope that helps. Thank you.