Unable to receive password reset email

  • Michelle
    Asked on July 2, 2016 at 5:58 AM
  • John_Benson
    Replied on July 2, 2016 at 9:19 AM

    I checked the mail logs and I can see that the password reset email instructions were sent 4 times to your email address. Here's a screenshot:

    Unable to receive password reset email Image 1 Screenshot 30

    Also, your email address is not in the bounce list. 

    Unable to receive password reset email Image 2 Screenshot 41

    Kindly please check your spam folders or junk mails. Please try white listing our mail servers and IP addresses as well. Here's a guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Hope that helps. Thank you.