- MichelleAsked on July 02, 2016 at 05:58 AM
- JotForm SupportJohn_BensonAnswered on July 02, 2016 at 09:19 AM
I checked the mail logs and I can see that the password reset email instructions were sent 4 times to your email address. Here's a screenshot:
Also, your email address is not in the bounce list.
Kindly please check your spam folders or junk mails. Please try white listing our mail servers and IP addresses as well. Here's a guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
Hope that helps. Thank you.