How can I drop one product from the chart (payment wizard) not the entire box?

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    MACWIZARD3
    Asked on July 02, 2016 at 08:26 AM

    I want to delete one line (Early Registration) that expired yesterday.  I tried several possible ways to remove it without success.

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    MACWIZARD3
    Answered on July 02, 2016 at 03:45 PM

    Finally I got all figured it out.  Whew..  have a great day.

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    jonathan
    Answered on July 02, 2016 at 08:16 PM

    We apologize for the delays. 

    I assume you fixed it by opening again the payment tool configuration wizard and removed an item in the product list of your form https://www.jotformpro.com/form/40325671599967 

     

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    Please take note that when you removed/delete an item in the payment tool, the existing payemnt submissions that have that item will be gone also.

    Pleaes be careful in deleting the items/product to avoid losing important data. Make sure you at least downloaded the submission data so that you have a backup copy.

    A better solution would have been to just disable that item/product so that the form user will not be able to select it anymore in the payment form. 

    If the item is just disabled and still in the payment form, the submission data will still be there.

    Hope this help. Let us know if there is more we can help you with.

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    MACWIZARD3
    Answered on July 03, 2016 at 06:45 PM


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    MACWIZARD3
    Answered on July 03, 2016 at 06:45 PM

    Hello That s okay..
    Now I dont know if I do save backup copy??
    If I need it, how do I do that??
    Thank you,
    CIndi


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    jonathan
    Answered on July 03, 2016 at 07:53 PM

    Hi,

    You can refer to our user guide here : How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    When you are in your form submissioon panel, you should be able to see the option to download the submission data.

    Let us know if you need further help.