What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I drop one product from the chart (payment wizard) not the entire box?

    Asked by MACWIZARD3 on July 02, 2016 at 08:26 AM

    I want to delete one line (Early Registration) that expired yesterday.  I tried several possible ways to remove it without success.

    Page URL:
    FASLTA.ORG/2015RegisterConf.html

    chart product one product Entire
  • Profile Image

    Answered by MACWIZARD3 on July 02, 2016 at 03:45 PM

    Finally I got all figured it out.  Whew..  have a great day.

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    JotForm Support

    Answered by jonathan on July 02, 2016 at 08:16 PM

    We apologize for the delays. 

    I assume you fixed it by opening again the payment tool configuration wizard and removed an item in the product list of your form https://www.jotformpro.com/form/40325671599967 

     

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    Please take note that when you removed/delete an item in the payment tool, the existing payemnt submissions that have that item will be gone also.

    Pleaes be careful in deleting the items/product to avoid losing important data. Make sure you at least downloaded the submission data so that you have a backup copy.

    A better solution would have been to just disable that item/product so that the form user will not be able to select it anymore in the payment form. 

    If the item is just disabled and still in the payment form, the submission data will still be there.

    Hope this help. Let us know if there is more we can help you with.

  • Profile Image

    Answered by MACWIZARD3 on July 03, 2016 at 06:45 PM


    ...
  • Profile Image

    Answered by MACWIZARD3 on July 03, 2016 at 06:45 PM

    Hello That s okay..
    Now I dont know if I do save backup copy??
    If I need it, how do I do that??
    Thank you,
    CIndi


    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on July 03, 2016 at 07:53 PM

    Hi,

    You can refer to our user guide here : How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    When you are in your form submissioon panel, you should be able to see the option to download the submission data.

    Let us know if you need further help.