What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms are all disabled

    Asked by icebench on July 03, 2016 at 08:09 AM

    Why are all my forms disabled?  I clicked on the link but it says FORM not found and it is disabled??

     

    https://form.jotform.me/61735514513452

    Page URL:
    http://icebench.com/merchant-registration/

    forms disabled why
  • Profile Image
    JotForm Support

    Answered by John_Benson on July 03, 2016 at 09:54 AM

    Your account was auto-suspended by our phishing detector tool. I checked your forms and I saw that you have fields that are asking for card holder's name and card type. You are not allowed to collect credit card information here in JotForm. 

    I can see that your account is now active. However, it might get suspended again if you'll not remove the guilty fields. If you need to collect payments from the users, please use the available payment processors instead.

    Hope that helps. Thank you!