What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not getting email notifications

    Asked by Lutor11 on July 03, 2016 at 04:15 PM
    Yo también tengo el problema que aunque configuro dos o tres correos para su envío, solo me llega a mi correo pero no a las otras personas, y por mas que quiero, aunque borre mi correo, sigue enviandomelo a mi. Que hay que hacer?
    not getting emails email notifications unable to receive test email test email button
  • Profile Image
    JotForm Support

    Answered by Jan on July 03, 2016 at 04:43 PM

    I believe you are referring to this form (https://www.jotform.co/form/31368670840861), am I right?

    I checked the email recipients from the notification, I can see that they are not in the bounce list. I checked the mail logs and I can see that the test notifications are being sent successfully.

    Your notification is configured properly as well. It seems that you are testing the notification by clicking the "Test Email" button. Please take note that if you use that button, the test notification will only be sent to the account's email address. In order to fully test it, you need to open the actual form and complete it.

    Related guide: How-to-Properly-Change-and-Test-a-New-Email-Recipient-Address

    Hope that helps. Thank you.

  • Profile Image

    Answered by Lutor11 on July 03, 2016 at 05:33 PM

    Ok, entonces si todo está bien solo tengo que hacer la prueba ya insertado en la página. Gracias, voy a probarlo.

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    JotForm Support

    Answered by Jan on July 03, 2016 at 06:02 PM

    Glad I can help. If you encounter any problems, let us know. Thank you.