What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving any email responses.

    Asked by MFJacobs on July 03, 2016 at 10:36 PM

    I have not received any email responses from my most recent form.  I downloaded the EXCEL but the responses should have come to me by email.  I tried deleting my email and re-entering it several times and then I sent test emails I received nothing!

    Thanks for your time.

    Mike Jacobs

    Page URL:
    https://form.jotform.com/53085197246158

    responses email Emails excel thanks
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    JotForm Support

    Answered by Chriistian on July 03, 2016 at 11:35 PM

    I checked our mail logs and it does seem that the previous email notifications did fail to send. However, it also appears that the most recent email notifications are now sent successfully. You can also check these on your account by following this guide: How to View All Your Form Email History.

    Since the emails are now being sent, it appears that the issue has been resolved. Can you please confirm on your end if you have received these emails? If the issue still persists, please let us know so we can check it further. Regards.