Incorrect notification that I've reached my free 1,000 form views a month!!

  • Profile Image
    cybaker
    Asked on July 04, 2016 at 07:45 AM
    Please can you clarify why I've received notification that I've reached my free 1,000 form views a month, when my entire site only had 787 page views for the last 30 days.
     
    Please can you respond as soon as possible, as you are threatening to disable all my forms!!
  • Profile Image
    Irshad
    Answered on July 04, 2016 at 10:41 AM

    I just checked and found your total monthly form views count is 7074. That is reached to over-limit of free account.

    I would suggest, please upgrade your account. You can check the membership plan details to the below URL:

    https://www.jotform.com/pricing

    Thanks

  • Profile Image
    cybaker
    Answered on July 04, 2016 at 10:45 AM
    But that just isn't possible! As I said, I've only have 900 page views
    across my entire website! Your site states that I've had a total of 9 form
    submissions.
    Your data MUST be incorrect! It just isn't possible to have had over 7,000
    form views.
    Please help me out here!
    Cy
    ...
  • Profile Image
    Irshad
    Answered on July 04, 2016 at 10:55 AM

    I have created a request for recalculating the Form views. I will send you further updates on this very soon.

    Thanks