Export Data: export process is stuck at 24 percent for submissions on June 30, 2016

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    MyUWC
    Asked on July 04, 2016 at 09:29 AM

    I am responding to the Answered by victor on June 29, 2016 at 12:19 PM wrt to 'Download your Data'.

    We have been trying the 'Download your Data' option and your export engine is stuck on the 30-06-2016 attempt.

    Please investigate.

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    Welvin
    Answered on July 04, 2016 at 10:02 AM

    I checked the export process and saw some errors in the console. I think these are related:

    I have now forwarded this thread to our developers for further investigation. If there are updates, you should know it through this thread.

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    MyUWC
    Answered on July 12, 2016 at 07:33 AM

    Any feedback for us please ?

    It's been a week and nobody came back to us ....

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    Welvin
    Answered on July 12, 2016 at 09:17 AM

    The thread is already assigned to our developer with a high priority, but I'm sorry to say that we still don't have an update for this ticket. If there's any, the assigned developer will let you know here. Thank you for your patience.

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    MyUWC
    Answered on July 19, 2016 at 06:19 AM

    I just renewed my account for two years .............

    Now it seems that you don't take note of our problem.

    Its been nearly 4 weeks and and nobody came back to us on this : 

    We have been trying the 'Download your Data' option and your export engine is stuck on the

    30-06-2016 attempt.

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    Irshad
    Answered on July 19, 2016 at 10:15 AM

    I apologies for the inconvenience.

    The issue is already assigned to our development team, I will check the updates with development team, and will send you further updates on this very soon.

    Thanks.

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    John
    Answered on July 19, 2016 at 10:25 AM

    Hi,

    Your new export is ready. Please check your email for provided download links. 

    You can also find your download links at MyAccounts page > Data section > Export wizard

    Thank you.