What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Advanced color picker widget: Not loading properly

    Asked by Tankeroni on July 04, 2016 at 11:12 AM

    Hi, I just noticed one of my widgets (Advanced Color Picker) shows as 404 Not Found on my form.  I check the support page for that widget and it is offline as well.  This has happened before to me with another widget in the past.  My concern is that parts of my form will apparently just go offline with no notice or notification.  Is there anything I can do about that?

  • Profile Image
    JotForm Support

    Answered by Nik_C on July 04, 2016 at 11:59 AM

    I checked Advanced Color Picker widget and I was able to replicate the issue you're describing.

    I forwarded this thread to our backend team for further checking and we'll get back to you as soon as we have an update.

    We're sorry for this inconvenience.

    Thank you for your patience.


  • Profile Image

    Answered by Tankeroni on July 04, 2016 at 12:14 PM

    Thanks ...

    as an idea for the future I'd like to suggest an email notification if one or more parts of our form go offline 404 like that.  This way we can edit our form, disable it, or replace the widget so customers don't experience the problem.  Right now both times this has happened to me I didn't know about it until I just happen to go work on the form.  So my concern is in the future this issue can happen again and I won't know about it for days, weeks, etc.  Know what I mean?
  • Profile Image
    JotForm Support

    Answered by Charlie on July 04, 2016 at 12:28 PM

    I have opened a separate thread for the idea that you have. Please refer to this link instead: https://www.jotform.com/answers/875297. We will address it shortly.

  • Profile Image
    JotForm Support

    Answered by Charlie on July 04, 2016 at 01:29 PM

    We just received reports that the problem is now fixed. Please do check your form again. If the error persists, open the widget wizard and just click the update/save button. Or you can also clear your form's cache.

    Apologies for the inconvenience.

  • Profile Image

    Answered by Tankeroni on July 04, 2016 at 02:32 PM