- TankeroniAsked on July 04, 2016 at 12:27 PMas an idea for the future I'd like to suggest an email notification if one or more parts of our form go offline 404 like that. This way we can edit our form, disable it, or replace the widget so customers don't experience the problem. Right now both times this has happened to me I didn't know about it until I just happen to go work on the form. So my concern is in the future this issue can happen again and I won't know about it for days, weeks, etc. Know what I mean?
- CharlieAnswered on July 04, 2016 at 12:38 PM
I am not sure if this is possible, but I will forward this to our developers as a feature request. The support team is online 24/7, so any reports of widgets, integrations, features being down can easily be reported and be escalated to our back-end team for fixing.
Errors or issues like this are most of the times unexpected and cause of the problem may differ, so an email trigger might not that be fully effective. Let's say the email triggers when the widget server is down, but if the problem is directly on a server not related to the widget but is currently affecting the widget, then you won't be notified about the problem. The form also has a lot of features, integrations, widgets and other components, so monitoring everything would be something that will pose a challenge. But let me forward this to our developers as they are more familiar with its feasibility. Please note that we are unable to guarantee that this will be implemented, but rest assure that we will update you on this thread as soon as we hear any news.
Apologies for the inconvenience.
- TankeroniAnswered on July 04, 2016 at 12:44 PM
Thanks, because even though you say things being down can easily be reported and escalated, that doesn't help much if one hasn't tested their whole form for days or weeks. Hopefully there is a way a form's integrity can be verified and an email alert sent when something MAY be wrong, not necessarily DEFINITELY wrong. That way we can at least check.
- CharlieAnswered on July 04, 2016 at 01:06 PM
Thank you for you sharing your ideas. We appreciate it. I definitely agree that a continuous monitoring would be something that will make the uptime of the forms more reliable and would make the resolution of the problem much more faster.
I have taken your points and updated the feature requests that I have escalated. Rest assure that this will reach our back-end team.
- TankeroniAnswered on July 04, 2016 at 01:25 PM