What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form not sending email notification

    Asked by lisaannmack on July 04, 2016 at 01:34 PM
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    JotForm Support

    Answered by John_Benson on July 04, 2016 at 03:00 PM

    Both email address (li**@l****uckcamp.com) and (ma**@***ir.com) is in the bounce list. This is the reason why you're not receiving email notification from JotForm.

    I have removed your email from the bounce list. You can now received emails from JotForm. If this happens again follow this guide: How-to-Remove-Your-Email-Address-from-Bounce-List

    You might also need to whitelist our mail servers and IP addresses, here's a guide: Whitelisting-JotMails-IP-Addresses

    Related guide: How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    Hope that helps. Let us know if you need further assistance. Thank you!