What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Do Jotform Radio buttons integrate with Salesforce Dropdowns (Picklists)?

    Asked by tshaver on July 04, 2016 at 02:20 PM

    If I have radio buttons in my jotform, and i want to integrate the information to my salesforce leads, can jotform radio buttons be translated to salesforce picklists? Ie if my jotform Radio Button options are "Yes" & "No", would the selection translate to the picklist option "Yes" or "No" in salesforce? Or do the field types have to line up completely - ie radio buttons align with radio buttons only, etc?.

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    Answered by Irshad on July 04, 2016 at 02:45 PM

    I take for granted that you have followed this guide. 

    Would you be able to share your Form URL, So we can try to customize the form, as per the requirement.

    Thanks.

     

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    Answered by tshaver on July 04, 2016 at 03:17 PM

    https://form.jotform.com/61683554915969

     

    I have tried integrating with no success. I have changed the data types to match as well (ie picklist to picklist) 

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    JotForm Support

    Answered by Mike on July 04, 2016 at 05:11 PM

    Yes, it should be possible to integrate the JotForm 'Radio Button' field type to the Salesforce 'Picklist' field type.

    I have tested this with the Radio Button mapped to the Picklist and Drop Down mapped to the Picklist (Multi-Select). Both fields were properly forwarded to the Salesforce.

    Integration:

    Submission:

    Salesforce:

    It seems that the Salesforce integration is not currently configured on your form. I would like to suggest enabling the integration with a single Radio Button mapped to the Picklist to see if it works for you.

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    Answered by tshaver on July 05, 2016 at 08:34 AM

    I have integrated and reintegrated it. I have followed all the steps - and it seems that on your end the developers are supposed to be working on it. Even when I tried mapping 3 fields (the standard ones that pop up - ie name, company, etc.) It still does not map. Will it ever integrate? I am getting no errors but no data is being transferred....

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    JotForm Support

    Answered by EltonCris on July 05, 2016 at 09:44 AM

    I checked your form and it's not integrated with SalesForce, did you remove it?

    If yes, I would suggest to try out a different security token from salesforce and try it again.

    Here's my test just now:

    Integration

    Test Submission and Result

    Since it works just fine on our forms, it should work the same in your forms because we are using the same integration just like with normal users.

    Please let us know if the issue persists after that. Thanks!

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    Answered by tshaver on July 05, 2016 at 10:29 AM

    Yes I have done this 2-3 times. I have tried all the suggestions posed from Jotform and the Forums. Could it be that the user name I am using to authenticate my salesforce is different from jotform? I suspect this shouldn't be an issue, but ive tried nearly everything to no success. 

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    Answered by Irshad on July 05, 2016 at 10:37 AM

    I don't think the username might create any kind of issue. I am trying to investigate the issue. And will send you further updates very soon.

    Thanks.