Why format of my email is not saving properly?

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    Paul Harman
    Asked on July 04, 2016 at 02:56 PM

    Hi, I've created a form, quite a long one, and when I click on Email to view what the submitted email will look like there is one label/field combination that is always out of position (ie. not in the order it should be in relation to the other form fields). After I fix it's position using the Email Editor and Save the changes, I go to my test page and submit the form again. The result is always the same -- the label/field results are not in the right location. So I go and recheck the form in the Email Editor and sure enough it's out of order again even though I just "fixed" it.

    Very frustrating! Is this a bug?

    Thank you,

    Paul Harman

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    Nik_C
    Answered on July 04, 2016 at 04:15 PM

    I checked your forms, but I was unable to replicate the issue you had.

    Could you please provide us with the form ID with which you experienced this problem so we can investigate more?

    Also, did you try to recreate your notifier?

    Please let us know.

    We'll wait for your response.

    Thank you!

  • Profile Image
    paulharman
    Answered on July 04, 2016 at 08:45 PM
    Hi Nik, the form in question is called Lorneville/Saint John Conference
    Registration Form. I've attached a screenshot of what my email submissions
    look like -- the problem is that the row "I have arranged to stay locally
    with" is supposed to appear right after the LODGING subheading (near the
    bottom of the screenshot). Several times I've deleted the row in the Email
    Editor and added it manually in the correct place only to have it revert to
    the location shown in the screenshot (or thereabouts) each time.
    I don't know what "recreate your notifier" means. Can you please explain?
    Thanks,
    Paul
    ...
  • Profile Image
    liyam
    Answered on July 04, 2016 at 10:21 PM

    Hello Paul,

    If you have attached an image via email reply, unfortunately the images will not attach here at the forum. You can resubmit your attachment by visiting this link and attaching it here directly: https://www.jotform.com/answers/875371

    Anyhow, your email alert contents seems to be altered. You can move the table cells down if you wish via editing the body of your email with using HTML source.

     

    Once the source code contents appear, you can edit the HTML source of your email alert

     

    In any case, if you need further assistance, please do let us know.

    Thanks.

  • Profile Image
    paulharman
    Answered on July 05, 2016 at 12:45 PM
    Ok, awesome, I didn't know about the HTML source code option. I'll do that
    and let you know if it solved the problem. thanks!
    Paul
    ...
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    Mike_G
    Answered on July 05, 2016 at 01:07 PM

    On behalf of my colleagues, you're most welcome! Please feel free to get back to us if you need any further assistance.

    Thank you.

  • Profile Image
    paulharman
    Answered on July 05, 2016 at 08:30 PM

    I modified the HTML directly. Unfortunately, it is still doing it. The row "I have arranged to stay locally with" gets put in a different position each time I test it.

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    Kiran
    Answered on July 05, 2016 at 10:57 PM

    It looks like there is an issue with the notifier itself on your JotForm. I am able to replicate the issue at my end with the cloned version of your JotForm. However, when I create a new notifier it seems to be working fine. Could you try creating a new notifier and check if that works for you with the modifications? 

    Let us know if the issue still persists, we will be happy to assist you further. Thank you!

     

  • Profile Image
    paulharman
    Answered on July 06, 2016 at 10:08 AM

    I deleted the Notification and created another one and it seems to be working now. Yay! Thank you,

     

    Paul

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    Kiran
    Answered on July 06, 2016 at 10:26 AM

    Great! Glad to see that the issue is now resolved for you. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!!