What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms Disabled Again 3x 3 Days Please Help !!

    Asked by BillionaireEvents on July 04, 2016 at 05:45 PM

    Hi My forms are disabled again . I understand that 24/7 your system looks for phishing and this is an automatic type thing  but it's a huge inconvenience for me . I am wishing to pay for the service as you can see by my account I have done quite a big of work . I also need this service. I have been building my website which is why I have not paid upgraded. I am afraid when I do upgrade this disabling will continue . All my forms are generally the same structure and I don't plan on abusing your phishing terms or any other terms . Being that all my forms don't abuse this policy , and going of the reassurance of your staff after reviewing my forms the 2 other times this happened , is there a reason why this keeps happening , so I can avoid this problem and not have it continually happen , especially when I launch my site. Please advise thank you . 

     

    autosuspended disabled
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    Answered by BillionaireEvents on July 04, 2016 at 05:48 PM

    May I also add, that I seemed to have started having this problem when I added the 'Captcha' field. Could this be an additional reason this keeps happening? I did not have a single problem the entire time I was building every form until then it seems ..... thank you 

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    JotForm Support

    Answered by Kevin_G on July 04, 2016 at 08:08 PM

    I have checked your forms and I can see you're using some words that may indicate you're asking for this info although you're not asking for this. 

    I would suggest you to avoid using words such as pass, password, credit, card, username, since these words may indicate our anti-phishing system you're asking for this info. 

    I have re-activated your account and you should be able to log in and load your forms fine again, but, please take a look to our terms so you will know what you can and cannot ask in your forms.

     

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    Answered by BillionaireEvents on July 04, 2016 at 08:26 PM

    ok great, that gets me closer to correcting the issue . i will do so and thanks again!

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    JotForm Support

    Answered by jonathan on July 04, 2016 at 09:47 PM

    Thank you for updating us. I also checked your account/username BillionaireEvents 

    It is Active and forms are available at this time.

    Contact us again anytime should you require our assistance.