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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Form was not displaying on the website page

    Asked by jurullc on July 04, 2016 at 09:02 PM

    I am attempting to embed a form into a page for a client.  The page shows perfectly on the development site, http://dev.jasmineconsultingllc.com/checkup; however, when I visit the production site (which is a copy of the development site), http://www.jasmineconsultingllc.com/checkup/, the page doesn't display the form.

    Also, it appears that it's taking the form much longer to load the page.

    Page URL:
    http://www.jasmineconsultingllc.com/checkup/

    development website embedded form
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    JotForm Support

    Answered by jonathan on July 04, 2016 at 10:19 PM

    I checked the embedded form https://www.jotformpro.com/form/60578078042963  on your production website and it loaded just fine at this time.

    But I did notice slow load time for the page. 

    Can you retry also re-embedding the form using its iframe embed code instead. Follow this guide: Getting-the-form-iFrame-code

    Make sure you clear/remove first the previously embedded script codes of the form before you add it back using its iframe embed.

    Let us know if there are still issue.

     

  • Profile Image

    Answered by jurullc on July 05, 2016 at 06:58 AM

    Thanks it's working; however when testing the form it says "There are errors on the form please fix before submitting".

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    JotForm Support

    Answered by jonathan on July 05, 2016 at 08:07 AM

    I test submitted your form https://www.jotformpro.com/form/60578078042963   on your website, but I could not produce the same error.

    The form submitted successfully and I see the Thank You page.

    See my screencast video when I test here

    Are you still having the issue at this time? Can provide us with more details also if it does. 

    Perhaps the error message you see was just the require validation message? That iwll appear if there was a required question that was not answered.

    Let us know if issue remains.