What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not receiving submission in my email.

    Asked by cutietotsshop on July 04, 2016 at 09:32 PM

    For the past years, i am receiving submissions thru my email. But since last week, I am not receiving any submissions. I have tried checking my email alerts and send test but still no submissions are forwarded to email. I hope you can help me. 

    Page URL:
    http://www.jotform.com/form/11490605925

    email receiving in Submissions email alerts forwarded and
  • Profile Image
    JotForm Support

    Answered by Chriistian on July 04, 2016 at 11:19 PM

    Your email address was added to the bounce list, which is why you are not receiving any email notifications there. I have now removed the email address from the bounce list so you should receive the next email notifications successfully.

    To learn more about the bounce list and how to remove an address from it, please follow this guide: How to Remove Your Email Address from Bounce List. If you need further assistance, please let us know.

  • Profile Image

    Answered by cutietotsshop on July 04, 2016 at 11:44 PM

    Thank you Christian for your assistance!