What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I be notified when a response is submitted to my survey?

    Asked by itsurvey on July 05, 2016 at 03:18 AM

    We have imbedded a customer satisfaction survey into our IT Helpdesk.

    As responses only come in occasionally, we would like to receive an email, whenever a response is submitted.

    How can that be integrated?

    Many thanks in advance for your help.

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    Answered by itsurvey on July 05, 2016 at 03:23 AM

    Thanks, I found it through the search, here is the answer:



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    JotForm Support

    Answered by ashwin_d on July 05, 2016 at 06:25 AM

    Hello itsurvey,

    I am glad to know that you found your answer yourself.

    Yes you need to add a notification email alert in your form. The following guide should help you how to add email alerts in form:  https://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    If you want to change the email address on which you receive submission emails, you will have to edit your form's notification email alert and change the "Recipient Email" address. The following guide should help you:  https://www.jotform.com/help/41-How-to-Find-and-Change-the-Email-Address-Used-for-Notification-Email 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!