What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form name has Clone in front of it

    Asked by CRAA on July 05, 2016 at 10:33 AM

    I have tried everymethod given to me, the last being clear the cache and the form still says Clone. I had this correspondance

     Answered by Chriistian

     

    To attach screenshots, please visit your thread here: https://www.jotform.com/answers/875349, then follow the steps in this guide

    I also checked your form on my end and it seems to show the correct title "Online Auction Item Submission Form".

    Do you still encounter the "Clone" title on the tab? Please try clearing your form cache and your browser cache to refresh the form. If the issue persists, please let us know.

    Have you tried also checking using a different browser? Perhaps the browser was the one having cache issue. Try using a different browser i.e. Firefox or Chrome and see if its different.

    I also checked on my end and I see the correct form name/title as well.

    o far you were not able to share to us a screenshot image of how it was on your side. So we are not able to have a visual on how it exactly it look on your side.

    Can you please try creating a new post instead. Use this link https://www.jotform.com/contact/

    You can use the option at the bottom to upload your screenshot image before you post the question.

    We will wait for your updated response.

     

    So that is my correspondence yesterday and I am still experiencing the same issue. If you will go to publish and copy then paste on a FB page you will see what is is doing.

    Love this form option but getting kinda frustrated!

     

    Thank you,

    Susan

     

    Screenshot
    name form name in JotForm style size publish POST
  • Profile Image

    Answered by Irshad on July 05, 2016 at 11:02 AM

    I have tested your Form in 3 different Browsers (Google Chrome, Firefox, and Internet explorer). And in all the browsers, it is showing correct title as "Online Auction Item Submission Form".

    Please check that to the attached screenshot:

     

    So it looks the Cache of your Browser has not been cleared properly. Can you please try to check in another Browser.

     

    Also please try to check the instruction to below URL, for clearing Browser's Cache:

    http://www.refreshyourcache.com/en/home/

     

    Thanks

  • Profile Image

    Answered by CRAA on July 05, 2016 at 12:45 PM
    Yes, that is how it looks but the link is calling it clone! Did you see the
    screenshot i sent you.
    ​​
    ​ This is where I ran into a problem. I used a template ( announce and
    event form) and when I try to share it on FB it kept calling it by the
    template name. I changed the name in all the obvious places but it would
    not correct so I cloned it. Now when I post it keeps saying clone in front
    of it which looks really stupid.​ The form looks fine when you click on it
    but the post says CLONE.
    I have cleared all my caches according to your instructions and tried a
    different search engine but the same issue is occuring. If you cannot fix
    this please let me know as I have spent over a full day trying to get it
    corrected. I will just try to do a new form but I dont want it to post the
    template name again or CLONE if I try to copy it. Is there a way to build a
    blank form. I have done forms with you before and never had it refuse to
    change the name when posted.
    - Mon, 4 Jul 16 - 11:22
    You have updated Online Auction Item Submission Form

    - Mon, 4 Jul 16 - 11:22
    You have updated Online Auction Item Submission Form

    - Mon, 4 Jul 16 - 11:20
    You have updated Online Auction Item Submission Form

    - Mon, 4 Jul 16 - 11:10
    You have updated Announce an Event Form

    - Mon, 4 Jul 16 - 11:06
    You have updated Announce an Event Form

    -
    ...
  • Profile Image

    Answered by CRAA on July 05, 2016 at 12:45 PM
    Ok..I fixed it finally. I made the form a theme then cloned the theme. Now
    it is posting properly. What a bunch of hoops to jump through for an easy
    fix!
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on July 05, 2016 at 01:03 PM

    We are sorry for the inconvenience this may have caused. Glad to see that the issue is now resolved for you. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.