What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My JotForm account seems to have disappeared

    Asked by Zahra  on July 05, 2016 at 11:28 AM



    I am trying to access my jotform account. I had autosaved my username (CSfranchise) and password, but when I tried to sign in it said my username and password did not match.


    I then tried to send a password reset email, but when I put in the email address associated with my account it says that "no user with this email address or username has been found" - franchise@nbdoa.co.za


    However, this is the address associated with my account and I have emails from jotform received to this email address for forms submitted.


    Please assist me in this regard as I need to access the information submitted on my forms.


    The link to one of my forms is: http://www.myjotform.com/form/50844029388563

  • Profile Image
    JotForm Support

    Answered by Jan on July 05, 2016 at 12:09 PM

    This form (https://www.myjotform.com/form/50844029388563) is associated to the user (CSfranchise). The email address associated to this user account is (ab***a@nbdoa.co.za).

    Please put the username or email address of the account when you are requesting for a password reset instructions. After that, open the associated email address  and follow the reset instructions.

    If you need any help, let us know. Thank you.