Hide empty fields in the email notification

  • dhellman_ballreich
    Asked on July 5, 2016 at 12:26 PM

    Our warehouse will fill the order when a driver places it, so I only want the email to show the quantities of what the drivers want. The form is here:

    https://form.jotform.com/60343096811149

     

     

  • John_Benson
    Replied on July 5, 2016 at 2:19 PM

    You can only access the Hide Empty Fields on Emails option in the old interface. Also, this will only work in the default email notification. Please follow the steps below:

    Here's the result of your form that I cloned and edit, it will only show the items ordered:

    Hide empty fields in the email notification Image 1 Screenshot 80

    Here's a guide on how to do it:

    1. Add a string "&old" in Form Builder's URL. Here's an example:

    https://www.jotform.com//?formID=60343096811149&old

    Hide empty fields in the email notification Image 2 Screenshot 91

    2. After that, go to Preferences. Go to Advanced Settings tab and enable the Hide Empty Fields on Emails option.

    Hide empty fields in the email notification Image 3 Screenshot 102

    3. When you're done, create a new email notification and delete the old one.

    Hide empty fields in the email notification Image 4 Screenshot 113

    4. Select the Notifier and then click Next.

    Hide empty fields in the email notification Image 5 Screenshot 124

    5. Make sure that the email notification is set up properly. Click Next when you're done.

    Hide empty fields in the email notification Image 6 Screenshot 135

    6. Don't Unlock the Data Table in the email editor. If you try unlocking it, you'll get a pop up message indicating that the Hide Empty Fields will not work if you proceed.

    Hide empty fields in the email notification Image 7 Screenshot 146

    7. Save the form and try doing a test submission.

    User guide: How-to-Hide-Empty-Fields-on-Email-Alerts

    Hope that helps. Thank you.

  • jimla
    Replied on July 20, 2016 at 11:29 PM

    Why was the "hide empty fields" option removed from the "new interface"? This was a very useful option to reduce the length of email notifiers!

    Jim

  • Welvin Support Team Lead
    Replied on July 20, 2016 at 11:54 PM

    @Jim: I have moved your inquiry to a new thread and will address it there shortly. Here's the link: https://www.jotform.com/answers/887431