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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Non arrivano le email di notifica

    Asked by 6miasrl on July 05, 2016 at 01:25 PM

    Buonasera

    siamo un vostro cliente (6Mia srl) e sino ad un pò di tempo fa tutto era ok; adesso non riusciamo più a ricevere le email quando viene compilato e inviato un modulo.

    Abbiamo provato a indicare indirizzo email diversi ma il problema permane.

    La nostra user name è : 6miasrl

    Per favore potete verificare, magari sbagliamo qualcosa noi.

    Grazie e un saluto

    6Mia srl

    6miatv@gmail.com

     

     

    Page URL:
    https://form.jotformeu.com/61865120218350

    email name User Name href
  • Profile Image
    JotForm Support

    Answered by Kiran on July 05, 2016 at 01:34 PM

    I see that your email address 6mia@6mia.email is in our bounce list and so emails are not being delivered to your inbox. I have removed it from the bounce list and you should be receiving emails without any issue.

    We also request you go through the guide below that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issue

    Please check and let us know if you need any further assistance. We will be happy to assist.