Non arrivano le email di notifica

  • 6miasrl
    Asked on July 5, 2016 at 1:25 PM

    Buonasera

    siamo un vostro cliente (6Mia srl) e sino ad un pò di tempo fa tutto era ok; adesso non riusciamo più a ricevere le email quando viene compilato e inviato un modulo.

    Abbiamo provato a indicare indirizzo email diversi ma il problema permane.

    La nostra user name è : 6miasrl

    Per favore potete verificare, magari sbagliamo qualcosa noi.

    Grazie e un saluto

    6Mia srl

    6miatv@gmail.com

     

     

    Page URL: https://form.jotformeu.com/61865120218350
  • Kiran Support Team Lead
    Replied on July 5, 2016 at 1:34 PM

    I see that your email address 6mia@6mia.email is in our bounce list and so emails are not being delivered to your inbox. I have removed it from the bounce list and you should be receiving emails without any issue.

    We also request you go through the guide below that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issue

    Please check and let us know if you need any further assistance. We will be happy to assist.