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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Emails are showing as "Failed" in logs

    Asked by CCR-RJ on July 05, 2016 at 01:57 PM

    Good afternoon.

     

    I am not receiving automatic email to the email: andre_barbosa@praxair.com.

    Only this email does not receive automatic email.

    I ask for your help in solving this issue.

     

    I thank the right solution.

     

    André Barbosa.

  • Profile Image
    JotForm Support

    Answered by david on July 05, 2016 at 02:13 PM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

  • Profile Image

    Answered by CCR-RJ on March 09, 2017 at 10:24 AM
    Hey friend.
    I can not reset my password.
    The email to reset the password does not arrive in my mailbox.
    Atenciosamente
    ANDRBARBOSA
    Tnico Planejamento Manuteno
    White Martins Gases Industriais Ltda.
    Andre_Barbosa@praxair.com
    Telefone +55 (24) 3340-8583
    Celular +55 (24) 8150-8401
    Fax +55 (24) 3340-8585
    P Pense no meio ambiente antes de imprimir este e-mail.
    Esta mensagem, e qualquer arquivo em anexo, s para uso exclusivo da
    pessoa ou entidade qual est enderedos e podem conter informaes
    confidenciais, proprietias e/ou material restrito ao plico em geral.
    Exceto conforme previsto acima, proibida qualquer revis,
    retransmiss, divulgao ou outro uso de, ou a realizao de qualquer ato
    com base em tais informaes por pessoas ou entidades, exceto o
    destinatio original das mesmas. Caso tenha recebido esta mensagem por
    engano, por favor notifique o remetente e apague-a de qualquer mia e
    destrua quaisquer cias impressas ou n.
    This e-mail, including any attachments, is intended solely for the person
    or entity to which it is addressed and may contain confidential,
    proprietary and/or non-public material. Except as stated above, any
    review, re-transmission, dissemination or other use of, or taking of any
    action in reliance upon this information by persons or entities other than
    an intended recipient is prohibited. If you receive this in error, please
    so notify the sender and delete the material from any media and destroy
    any printouts or copies.
    ...
  • Profile Image

    Answered by CCR-RJ on March 09, 2017 at 10:27 AM
    Hey friend.
    I can not reset my password.
    The email to reset the password does not arrive in my mailbox.
    Atenciosamente
    ANDRBARBOSA
    Tnico Planejamento Manuteno
    White Martins Gases Industriais Ltda.
    Andre_Barbosa@praxair.com
    Telefone +55 (24) 3340-8583
    Celular +55 (24) 8150-8401
    Fax +55 (24) 3340-8585
    P Pense no meio ambiente antes de imprimir este e-mail.
    Esta mensagem, e qualquer arquivo em anexo, s para uso exclusivo da
    pessoa ou entidade qual est enderedos e podem conter informaes
    confidenciais, proprietias e/ou material restrito ao plico em geral.
    Exceto conforme previsto acima, proibida qualquer revis,
    retransmiss, divulgao ou outro uso de, ou a realizao de qualquer ato
    com base em tais informaes por pessoas ou entidades, exceto o
    destinatio original das mesmas. Caso tenha recebido esta mensagem por
    engano, por favor notifique o remetente e apague-a de qualquer mia e
    destrua quaisquer cias impressas ou n.
    This e-mail, including any attachments, is intended solely for the person
    or entity to which it is addressed and may contain confidential,
    proprietary and/or non-public material. Except as stated above, any
    review, re-transmission, dissemination or other use of, or taking of any
    action in reliance upon this information by persons or entities other than
    an intended recipient is prohibited. If you receive this in error, please
    so notify the sender and delete the material from any media and destroy
    any printouts or copies.
    ...
  • Profile Image

    Answered by CCR-RJ on March 09, 2017 at 10:33 AM
    Hey friend.
    I can not reset my password.
    The email to reset the password does not arrive in my mailbox.
    Atenciosamente
    ANDRBARBOSA
    Tnico Planejamento Manuteno
    White Martins Gases Industriais Ltda.
    Andre_Barbosa@praxair.com
    Telefone +55 (24) 3340-8583
    Celular +55 (24) 8150-8401
    Fax +55 (24) 3340-8585
    P Pense no meio ambiente antes de imprimir este e-mail.
    Esta mensagem, e qualquer arquivo em anexo, s para uso exclusivo da
    pessoa ou entidade qual est enderedos e podem conter informaes
    confidenciais, proprietias e/ou material restrito ao plico em geral.
    Exceto conforme previsto acima, proibida qualquer revis,
    retransmiss, divulgao ou outro uso de, ou a realizao de qualquer ato
    com base em tais informaes por pessoas ou entidades, exceto o
    destinatio original das mesmas. Caso tenha recebido esta mensagem por
    engano, por favor notifique o remetente e apague-a de qualquer mia e
    destrua quaisquer cias impressas ou n.
    This e-mail, including any attachments, is intended solely for the person
    or entity to which it is addressed and may contain confidential,
    proprietary and/or non-public material. Except as stated above, any
    review, re-transmission, dissemination or other use of, or taking of any
    action in reliance upon this information by persons or entities other than
    an intended recipient is prohibited. If you receive this in error, please
    so notify the sender and delete the material from any media and destroy
    any printouts or copies.
    ...
  • Profile Image
    JotForm Support

    Answered by david on March 09, 2017 at 01:05 PM

    It looks like the reset email did eventually go through.  If you are still unable to recover the account, let us know and we will be happy to assist you further.