Emails are showing as "Failed" in logs

Good afternoon.

 

I am not receiving automatic email to the email: andre_barbosa@praxair.com.

Only this email does not receive automatic email.

I ask for your help in solving this issue.

 

I thank the right solution.

 

André Barbosa.

I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

Hey friend.
I can not reset my password.
The email to reset the password does not arrive in my mailbox.
Atenciosamente
ANDRBARBOSA
Tnico Planejamento Manuteno
White Martins Gases Industriais Ltda.
Andre_Barbosa@praxair.com
Telefone +55 (24) 3340-8583
Celular +55 (24) 8150-8401
Fax +55 (24) 3340-8585
P Pense no meio ambiente antes de imprimir este e-mail.
Esta mensagem, e qualquer arquivo em anexo, s para uso exclusivo da
pessoa ou entidade qual est enderedos e podem conter informaes
confidenciais, proprietias e/ou material restrito ao plico em geral.
Exceto conforme previsto acima, proibida qualquer revis,
retransmiss, divulgao ou outro uso de, ou a realizao de qualquer ato
com base em tais informaes por pessoas ou entidades, exceto o
destinatio original das mesmas. Caso tenha recebido esta mensagem por
engano, por favor notifique o remetente e apague-a de qualquer mia e
destrua quaisquer cias impressas ou n.
This e-mail, including any attachments, is intended solely for the person
or entity to which it is addressed and may contain confidential,
proprietary and/or non-public material. Except as stated above, any
review, re-transmission, dissemination or other use of, or taking of any
action in reliance upon this information by persons or entities other than
an intended recipient is prohibited. If you receive this in error, please
so notify the sender and delete the material from any media and destroy
any printouts or copies.
...

Hey friend.
I can not reset my password.
The email to reset the password does not arrive in my mailbox.
Atenciosamente
ANDRBARBOSA
Tnico Planejamento Manuteno
White Martins Gases Industriais Ltda.
Andre_Barbosa@praxair.com
Telefone +55 (24) 3340-8583
Celular +55 (24) 8150-8401
Fax +55 (24) 3340-8585
P Pense no meio ambiente antes de imprimir este e-mail.
Esta mensagem, e qualquer arquivo em anexo, s para uso exclusivo da
pessoa ou entidade qual est enderedos e podem conter informaes
confidenciais, proprietias e/ou material restrito ao plico em geral.
Exceto conforme previsto acima, proibida qualquer revis,
retransmiss, divulgao ou outro uso de, ou a realizao de qualquer ato
com base em tais informaes por pessoas ou entidades, exceto o
destinatio original das mesmas. Caso tenha recebido esta mensagem por
engano, por favor notifique o remetente e apague-a de qualquer mia e
destrua quaisquer cias impressas ou n.
This e-mail, including any attachments, is intended solely for the person
or entity to which it is addressed and may contain confidential,
proprietary and/or non-public material. Except as stated above, any
review, re-transmission, dissemination or other use of, or taking of any
action in reliance upon this information by persons or entities other than
an intended recipient is prohibited. If you receive this in error, please
so notify the sender and delete the material from any media and destroy
any printouts or copies.
...

Hey friend.
I can not reset my password.
The email to reset the password does not arrive in my mailbox.
Atenciosamente
ANDRBARBOSA
Tnico Planejamento Manuteno
White Martins Gases Industriais Ltda.
Andre_Barbosa@praxair.com
Telefone +55 (24) 3340-8583
Celular +55 (24) 8150-8401
Fax +55 (24) 3340-8585
P Pense no meio ambiente antes de imprimir este e-mail.
Esta mensagem, e qualquer arquivo em anexo, s para uso exclusivo da
pessoa ou entidade qual est enderedos e podem conter informaes
confidenciais, proprietias e/ou material restrito ao plico em geral.
Exceto conforme previsto acima, proibida qualquer revis,
retransmiss, divulgao ou outro uso de, ou a realizao de qualquer ato
com base em tais informaes por pessoas ou entidades, exceto o
destinatio original das mesmas. Caso tenha recebido esta mensagem por
engano, por favor notifique o remetente e apague-a de qualquer mia e
destrua quaisquer cias impressas ou n.
This e-mail, including any attachments, is intended solely for the person
or entity to which it is addressed and may contain confidential,
proprietary and/or non-public material. Except as stated above, any
review, re-transmission, dissemination or other use of, or taking of any
action in reliance upon this information by persons or entities other than
an intended recipient is prohibited. If you receive this in error, please
so notify the sender and delete the material from any media and destroy
any printouts or copies.
...

It looks like the reset email did eventually go through.  If you are still unable to recover the account, let us know and we will be happy to assist you further.