What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are my form email alerts not sending properly?

    Asked by GreatLAkesCleaning on July 05, 2016 at 02:51 PM

    The following two forms are no longer forwarding the the email registered on the account.

    greatlakescleaningpa@outlook.com

    They deliver to the the notifier two ok,... b.whiteman@ymail.com

    https://form.jotform.com/60364314168150

    https://form.jotform.com/52835017252148

     

    Page URL:
    https://form.jotform.com/60364314168150-https://form.jotform.com/52835<br/>017252148

    Properly JotForm deliver two forms email
  • Profile Image
    JotForm Support

    Answered by Nik_C on July 05, 2016 at 03:23 PM

    Your email greatlakescleaningpa@outlook.com was in our bounce list for the following reason:

    Reason(s) : 554 5.7.0 [internal] sending account is NOT active

    Please take a look at the following guide on how to setup email alerts to prevent email bouncing.

    You can also check if your email is in the bounce list on your own.

    Let us know if you need more information.