Why are my form email alerts not sending properly?

The following two forms are no longer forwarding the the email registered on the account.

greatlakescleaningpa@outlook.com

They deliver to the the notifier two ok,... b.whiteman@ymail.com

https://form.jotform.com/60364314168150

https://form.jotform.com/52835017252148

 

Your email greatlakescleaningpa@outlook.com was in our bounce list for the following reason:

Reason(s) : 554 5.7.0 [internal] sending account is NOT active

Please take a look at the following guide on how to setup email alerts to prevent email bouncing.

You can also check if your email is in the bounce list on your own.

Let us know if you need more information.