What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I not getting emails from you for my form?

    Asked by susanbarto on July 05, 2016 at 03:26 PM
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    Answered by KadeJM on July 05, 2016 at 04:33 PM

    I see you are having a problem with receiving your form email notifications.

    Upon looking into this I found this was because you ended up in our bouncelist so I have removed your email for you.


    You can see the reason for this here:

    Result: bartoesshihtzu@hotmail.com is IN the bounce list 

    Reason(s) : 554 5.7.0 [internal] sending account is NOT active


    If you ever have this problem again then just know that you can always use our email tool to check and remove your email address from our bouncelist in the future if needed.


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    Answered by susanbarto on July 05, 2016 at 05:45 PM
    thank you!