about notification email

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    Asked on March 26, 2012 at 11:36 PM

    why i can't receive notification email now ,and my email address is ccp@ccp.net.cn .

    i can receive notification email before i reset email alerts. i need help,thanks!

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    Answered on March 26, 2012 at 11:53 PM



    Can you please log on to https//secure.jotform.com and see if the missing submissions are there?

    Additionally, configure your email alerts' sender name and email to "Jotform" and "noreply@jotform.com", respectively. This is just to test out if the problem is with your mail service provider.

    If changing Sender name and email does not help, ask your hosting provider to add these IP addresses to their whitelist:

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    Answered on March 27, 2012 at 12:36 AM

    thanks,i will try again