What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    about notification email

    Asked by sevunt on March 26, 2012 at 11:36 PM

    why i can't receive notification email now ,and my email address is ccp@ccp.net.cn .

    i can receive notification email before i reset email alerts. i need help,thanks!

  • Profile Image

    Answered by moonzkie on March 26, 2012 at 11:53 PM

    Hi,

     

    Can you please log on to https//secure.jotform.com and see if the missing submissions are there?

    Additionally, configure your email alerts' sender name and email to "JotForm" and "noreply@jotform.com", respectively. This is just to test out if the problem is with your mail service provider.

    If changing Sender name and email does not help, ask your hosting provider to add these IP addresses to their whitelist:

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251

  • Profile Image

    Answered by sevunt on March 27, 2012 at 12:36 AM

    thanks,i will try again