- Charley HankinsAsked on July 05, 2016 at 05:33 PM
Please call me at 870-864-8426
- JotForm SupportjonathanAnswered on July 05, 2016 at 05:39 PM
We currently do not provide live support via phone. You can instead state your concern here and we will make sure to attend to it quickly.
Pleaes tell us your concern. Is it related to your subscription account?
I checked your account/username chankins and I see it is on Silver-Yearly plan.
We will wait for your response.
- chankinsAnswered on July 06, 2016 at 09:45 AMCan you provide us with the dates that Invoice #20161670409 in the amount of $9.26 pays through? Start and end dates would be very helpful, all that is on the invoice is yearly after15 June 2016. However, I need to know exactly how long we are paid for.
Basically a beginning and an end date.
- JotForm SupportKiranAnswered on July 06, 2016 at 10:58 AM
I see that your account was holding Premium Yearly subscription since June 30th, 2015.
The account is upgraded to Silver Yearly subscription on Jun 15th, 2016. The unused time of Premium Yearly subscription was adjusted with the new subscription till Jun 30th, 2016 i.e., for 15 days with $9.26.
The account has been renewed with the last subscription i.e., Silver yearly on Jun 30th, 2016.
Please find the invoices for each payment with the links provided.
Hope this information helps!