What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can't open any of the attached files

    Asked by InspireWriters on July 05, 2016 at 08:33 PM

    I don't know what's going on, but I can't open any of the files that people have uploaded to my forms. I have tried in Chrome, which has always worked for me, and in Edge, but nothing happens. I have tried both .jpg and .docx file types, from a variety of form submissions data.

    Please help!

    Page URL:
    http://www.inspirewriters.com/submit-your-title-to-the-bookstore/submi<br/>t-or-revise-your-author-bio/

    attached files attached can't open open
  • Profile Image
    JotForm Support

    Answered by Chriistian on July 05, 2016 at 11:04 PM

    Are you referring to this form: http://www.jotformpro.com/form/50957486009969? I checked the submission page of the form and I was able to access the attached file on the submission data. To download/access the attached file, just click on the link on the submission page. 

    If you want to download the attached file on a specific submission, just right click on the link and Click Save Link As.

    You can also download all the uploads in your form, just click on the Download All Uploads button in the submission page.

     

    Do let us know if you need further assistance.
    Regards.