Data for three submissions missing in JotForm interface

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    resilienceschool
    Asked on July 05, 2016 at 10:53 PM

    We have three form submissions that are showing data in our Google Sheets integration, but are showing up blank (and not discoverable in searches for field data) in our JotForm account.

     

    The submission ID's are:

    335804049941801736

    335797058611114279

    335792331532486359

     

    Can you restore the data to these please?

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    ashwin_d
    Answered on July 06, 2016 at 02:37 AM

    Hello resilienceschool,

    I also checked your form's submission page but could not locate these missing submissions. If the data is available in integrated google spreadsheet, that mean submission must have been captured in your JotForm as without the data being captured, it will not be sent to google spreadsheet. Have you deleted them already? Please note that once a submission is deleted, it is not possible to recover it.

    If you already have the data (in google spreadsheet), you can take advantage of our "Import Data" app to import these submission in your JotForm.

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!