What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I checked some of your forms but I was not able to replicate the issue you are reporting. I was able to access your forms properly.
Are you still encountering the issue? If the issue still persists, can you provide us more details regarding the issue like the link of the form where you encounter this issue? If you can provide us a screenshot of the issue then that would be great. To add a screenshot on this thread, just follow the instructions provided in this article: How to add screenshots images to questions to the support forum.
Will wait for your response.