What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    All forms are "currently unavailable"?

    Asked by HeadstartGroupLtd on July 06, 2016 at 03:24 AM

    Hi,

    Today, all of my forms are not down. When I log in and view any of my form, all came back with Error #5xx.

    Is the server down right now? Error page message as shown below:

    JotForm is currently unavailable

    Please try again at a later time.

    The most likely causes: The server is down for maintenance There may be a network problem The site may be experiencing excessive load

     

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    JotForm Support

    Answered by liyam on July 06, 2016 at 06:38 AM

    Hello HeadstartGroupLtd,

    I just checked all your forms and I see them loading properly. This is a sample screenshot of the Great Teaching 101 form:

    Can you try clearing your browser's cache or try viewing your forms on another browser and see if the problem persists?

    Thanks.

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    Answered by BFD_Rona on July 06, 2016 at 06:39 AM

    Hi Jotform Support,

     

    this is happening for all our forms too, something is surely wrong at your end. 

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    JotForm Support

    Answered by liyam on July 06, 2016 at 08:11 AM

    Hello BFD_Rona,

    It might have been a temporary Content Delivery Network issue in your area. There is no recorded downtime on JotForm's servers as per the status found here: http://jotformstatus.com/

    If you are having trouble accessing your accont as well, for the meantime you can try visiting JotForm and access your account using this link: https://www.jotform.com/myforms/?noCDN=true 

    Please do get back to us if you have further questions or concerns.

    Thanks.

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    Answered by cutesocksclub on July 06, 2016 at 08:14 AM

    My form is not accessible as well showing the same error. I'm not even inside the US so pretty sure it's not an issue exclusive to a particular users' area. I also tried on my laptop, computer as well as on my mobile phone using different network. Perhaps it's working on the server on your end but certainly not for outside of jotform's network so please test outside of your network and fix issue. Thanks

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    JotForm Support

    Answered by EltonCris on July 06, 2016 at 08:30 AM

    @cutesocksclub

    Our technical team confirmed that everything is working fine on their end. We can also no longer reproduce the problem. Are you still experiencing issues on your side at this moment?

    Anyway, we will answer your question on your thread here https://www.jotform.com/answers/876466-My-form-unavailable-Error-5xx#0. If you have any follow ups, feel free to post it on this thread.

    Thanks!