All forms are "currently unavailable"?

  • Profile Image
    HeadstartGroupLtd
    Asked on July 06, 2016 at 03:24 AM

    Hi,

    Today, all of my forms are not down. When I log in and view any of my form, all came back with Error #5xx.

    Is the server down right now? Error page message as shown below:

    JotForm is currently unavailable

    Please try again at a later time.

    The most likely causes: The server is down for maintenance There may be a network problem The site may be experiencing excessive load

     

  • Profile Image
    liyam
    Answered on July 06, 2016 at 06:38 AM

    Hello HeadstartGroupLtd,

    I just checked all your forms and I see them loading properly. This is a sample screenshot of the Great Teaching 101 form:

    Can you try clearing your browser's cache or try viewing your forms on another browser and see if the problem persists?

    Thanks.

  • Profile Image
    BFD_Rona
    Answered on July 06, 2016 at 06:39 AM

    Hi Jotform Support,

     

    this is happening for all our forms too, something is surely wrong at your end. 

  • Profile Image
    liyam
    Answered on July 06, 2016 at 08:11 AM

    Hello BFD_Rona,

    It might have been a temporary Content Delivery Network issue in your area. There is no recorded downtime on JotForm's servers as per the status found here: http://jotformstatus.com/

    If you are having trouble accessing your accont as well, for the meantime you can try visiting JotForm and access your account using this link: https://www.jotform.com/myforms/?noCDN=true 

    Please do get back to us if you have further questions or concerns.

    Thanks.

  • Profile Image
    cutesocksclub
    Answered on July 06, 2016 at 08:14 AM

    My form is not accessible as well showing the same error. I'm not even inside the US so pretty sure it's not an issue exclusive to a particular users' area. I also tried on my laptop, computer as well as on my mobile phone using different network. Perhaps it's working on the server on your end but certainly not for outside of jotform's network so please test outside of your network and fix issue. Thanks

  • Profile Image
    EltonCris
    Answered on July 06, 2016 at 08:30 AM

    @cutesocksclub

    Our technical team confirmed that everything is working fine on their end. We can also no longer reproduce the problem. Are you still experiencing issues on your side at this moment?

    Anyway, we will answer your question on your thread here https://www.jotform.com/answers/876466-My-form-unavailable-Error-5xx#0. If you have any follow ups, feel free to post it on this thread.

    Thanks!