Stripe: Ability to set custom error message on payment error

  • edops
    Asked on July 6, 2016 at 5:42 AM

    Hi,

    I'm testing a form integrated with stripe and braintree.

    I'd like to edit the error message the user get when a card is declined (i attach a screenshot).

    How can i do it?

     

    Thanks

    Edoardo

    Jotform Thread 876392 Screenshot
  • Boris
    Replied on July 6, 2016 at 8:57 AM

    I'm afraid that the error message received upon declined card is not customizable at the moment. We can only customize error messages that are displayed directly on the form, before the user Submits the form:

    https://www.jotform.com/help/61-How-to-Change-Form-Warnings

    I will forward a feature request in your name for the ability to customize the transaction errors as well, but we can't give you any estimates regarding whether the feature will be accepted, or when it might be implemented. Regardless, we will let you know through this thread if there is any progress on that front, or when it becomes available.

    Until such time time that this becomes customizable, I'm afraid the error messages will have to remain as they are. Thank you.