What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my form disabled?

    Asked by loekasart on July 06, 2016 at 07:55 AM
    can you check mine https://form.jotform.me/61871241314449
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    JotForm Support

    Answered by ashwin_d on July 06, 2016 at 08:01 AM

    Hello loekasart,

    I did check your account and did not find any issue with that. It is already active. It seems one of my colleague have already taken care of your account issues.. 

    Do try to sign in to your JotForm account and get back to us if you have any trouble.

    Thank you!

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    Answered by cutesocksclub on July 06, 2016 at 08:10 AM

    My form also has the same issue for the last half day. https://form.jotform.me/61792081303451

    You said you fixed the above users' form but testing it it still showed Error #5xx and that the form is unavailable

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    Answered by Boris on July 06, 2016 at 09:23 AM

    @cutesocksclub, I see that you have already opened a support thread regarding the issue you are experiencing here:


    Please take a look at the answer provided by our colleague there, and if you are still experiencing the issue, please do keep us updated through your own support thread, rather than through this current support thread of another user.

    Thank you.