What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can't edit auto responder

    Asked by nathanw10101 on July 06, 2016 at 09:38 AM

    There is no option to edit the auto respond email template. 

    clicking either of the two pencils only allows me to change the email subject or name of auto responder.



  • Profile Image
    JotForm Support

    Answered by Charlie on July 06, 2016 at 10:44 AM

    May I know what form you are working on? I checked your forms "Stacey Engineer Job Form - Project: End Cap 2016" and "Stacey Engineer Job Form - Blank 2016" but there are no autoresponder emails?

    Please note that JotForm has two kinds of email alerts, one is the notification email and the other is the autoresponder email. You can learn more about them on this guide: https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings 

    If you wish to edit the email template, that would be easily, here's a quick step by step:

    1. Click "Emails"->Choose an email alert you want to edit, click the "Edit" button.

    2. Under the "Email" tab, you can see the text editor in the main body, here you can edit the email template.


    I hope that helps. Let us know if you need further information on this.