What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Monthly Form Views is incorrect?

    Asked by lyquangtiep on July 06, 2016 at 11:12 AM


    Now i used "started package", and form views when i saw in my account now is 5.464 and has overed, a see that the form views of "started package" just be 1.000. Please explain to me.

    Thank you very much.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on July 06, 2016 at 12:08 PM

    I have checked the views for some of your forms and I can see that only with one form you've exceeded the limit, here are only 3 forms with the one you have exceeded the monthly views for your account: 

    Form ID: 51708966697475 - Views: 1442

    Form ID: 51720633534450 - Views: 380

    Form ID: 51718869604466 - Views: 389

    I would suggest you to check your forms in the Forms Analytics tool so you will get the number of views you've received. 

    Here is the link to the tool: http://www.jotform.com/form-analytics/ 

    You can also get rid of this limit, please check this guide in order to get more info about the views limit as well as the method to lift it: Form-View-Limits-What-is-it-all-about

    Please check this and let us know if you have questions.