Monthly Form Views is incorrect?

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    lyquangtiep
    Asked on July 06, 2016 at 11:12 AM

    Hi

    Now i used "started package", and form views when i saw in my account now is 5.464 and has overed, a see that the form views of "started package" just be 1.000. Please explain to me.

    Thank you very much.

  • Profile Image
    Kevin_G
    Answered on July 06, 2016 at 12:08 PM

    I have checked the views for some of your forms and I can see that only with one form you've exceeded the limit, here are only 3 forms with the one you have exceeded the monthly views for your account: 

    Form ID: 51708966697475 - Views: 1442

    Form ID: 51720633534450 - Views: 380

    Form ID: 51718869604466 - Views: 389

    I would suggest you to check your forms in the Forms Analytics tool so you will get the number of views you've received. 

    Here is the link to the tool: http://www.jotform.com/form-analytics/ 

    You can also get rid of this limit, please check this guide in order to get more info about the views limit as well as the method to lift it: Form-View-Limits-What-is-it-all-about

    Please check this and let us know if you have questions.