What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Thank You Page: still showing the default message, not showing the updates.

    Asked by farmcreditIL on July 06, 2016 at 11:56 AM

    I changed the Thank You form too, and saved it and when I test submit a form, it reverts to the default "Thank You" upon submission. When I open back up the form to edit, my Thank You message changes are there. Not sure why it's not showing up when a form is submitted.



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    JotForm Support

    Answered by BDAVID on July 06, 2016 at 12:17 PM

    You are correct, this is the Thank You Page for your form: https://form.jotform.com/61716542699972 

    But this is the result after submitting:

    I have tried clearing forms cache, and even cloning your form, but the same result. I am forwarding this to our second level to check further. You will be updated via this thread.

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    Answered by farmcreditIL on July 06, 2016 at 12:26 PM

    Okay. Thank you. I hope it is resolved quickly. Our invitations went out in the mail yesterday that leads people to the forms to register.

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    Answered by Irshad on July 06, 2016 at 12:35 PM

    The issue has been already assigned to our Development team. We will send you updates as early as possible.


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    JotForm Developer

    Answered by erhan on July 11, 2016 at 03:38 AM


    This problem has been fixed. However, you need to open Thank You wizard and click to the Save button to see it working.