What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why isn't it letting me change my recipient e-mail?

    Asked by FormFit on July 06, 2016 at 12:40 PM

    I have removed the e-mail I signed up with and put in a different e-mail under "recipient e-mails" but when I hit test it still only sends an e-mail to the e-mail address I signed up with (default). I signed up with my anything e-mail address but I would prefer to have the form relay to my work e-mail. What am I doing wrong?

    recipient e-mail test email test email button
  • Profile Image
    JotForm Support

    Answered by Mike on July 06, 2016 at 12:52 PM

    Thank you for contacting us.

    The 'Test Email' button is being permanently associated with the account email address. However, the real form submissions are always emailed to the specified sender(s). It means that you can submit your form to test the email delivery.

    If you need any further assistance, please let us know. We will be happy to help.

  • Profile Image

    Answered by FormFit on July 06, 2016 at 01:45 PM
    Thanks Mike!
    It started working already. It was just temporarily bugged. I had to save and exit everything, then go back into it.
    But while I have you, I have applied a template to my form because I liked the layout. Unfortunately I can't figure out how to change the colour of the little triangle at the top, the thin border, or the mouse-over colour change of the submit button. Any way you can help?
    https://form.jotform.com/61873889847278
    Thanks,
    Trevor
    ...
  • Profile Image
    JotForm Support

    Answered by david on July 06, 2016 at 01:48 PM

    I believe you have another thread open for the same question. 

    https://www.jotform.com/answers/876788-Why-can-t-I-edit-some-colours

    If you wouldn't mind following up there, we will be happy to assist you further.