What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I not receiving email notifications?

    Asked by mikevaters on July 06, 2016 at 01:25 PM

    Hi, I am having trouble receiving emails confirmations from those who fill out my form. I checked my spam folder and nothing. Thanks.

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    JotForm Support

    Answered by Nik_C on July 06, 2016 at 01:47 PM

    Your email address was in our bounce list for the following reason:

    Reason(s) : 554 5.7.1 Service unavailable; Client host [a.b.c.d] blocked using psbl.surriel.com; Listed in PSBL, see http://psbl.org/listing?ip=a.b.c.d

    I removed your email from our bounce list. You should be able to receive email alerts.

    Please take a look at the following guide on how to setup email alerts in order to avoid email bouncing related issues.

    Now you can also check if the email is in the bounce list and remove the email from the bounce list yourself.

    Let us know if you need more information.