Why am I not receiving email notifications?

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    Asked on July 06, 2016 at 01:25 PM

    Hi, I am having trouble receiving emails confirmations from those who fill out my form. I checked my spam folder and nothing. Thanks.

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    Answered on July 06, 2016 at 01:47 PM

    Your email address was in our bounce list for the following reason:

    Reason(s) : 554 5.7.1 Service unavailable; Client host [a.b.c.d] blocked using psbl.surriel.com; Listed in PSBL, see http://psbl.org/listing?ip=a.b.c.d

    I removed your email from our bounce list. You should be able to receive email alerts.

    Please take a look at the following guide on how to setup email alerts in order to avoid email bouncing related issues.

    Now you can also check if the email is in the bounce list and remove the email from the bounce list yourself.

    Let us know if you need more information.