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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email notification: data of address field is empty

    Asked by registrarcorp on July 06, 2016 at 01:36 PM

    When a user fills out one of our food facility registration forms on our mobile site, all the entered information does not appear when their submission is e-mailed to us.  For example, the address information is a required field.  However, when a user submits a form, the address information fields are blank when the submission is e-mailed to us (even when the information is submitted).  How can we fix this? 

    Page URL:
    http://m.registrarcorp.com/site/registrarcorp/new-us-food-facility-reg<br/>istration#2736

    Submissions submissions missing information required field Mobile site mobile site
  • Profile Image
    JotForm Support

    Answered by BDAVID on July 06, 2016 at 02:01 PM

    Your form fields are required and won't let submitting the form if they are not filled:

    Have you checked your submissions view? I could not find any empty address field. Could you indicate which submission arrived empty? https://www.jotform.com/help/269-How-to-View-Form-Submissions 

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    Answered by registrarcorp on September 09, 2016 at 09:12 AM

    Hello, 

    When we login to JotForm and view submissions, the information is there.  However, when the sales team receives the auto-email sent by Jotform with the submission, the address fields are always empty.  This is inefficient, because the team must login to Jotform to view the full submission each time instead of just retrieving the relevant information from their inbox.  How can we make sure all information is included in the e-mail notification? 

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    JotForm Support

    Answered by beril on September 09, 2016 at 10:45 AM

    Thank you for additional information. First of all, I want to summarise your issue. When your customers submit your form, you're able to see the data of your address field on your submissions page. However, when you open your notification, the data of address field is empty. I’ve cloned and tested your form. Unfortunately, I am not able to reproduce the same issue that you’re having. The data of address field is there as you see below:

    To solve that issue, could you please delete the notification and add it again? If this does not resolve the issue, please let us know and we will be glad to take another look.