- hzhouAsked on March 27, 2012 at 09:17 AM
When we tried to download a Word file with .docx extension, it's treated as .zip. Thanks
- gori-mathewAnswered on March 27, 2012 at 09:30 AM
This problem occurs only with Internet Explorer on computers with Microsoft Office installed. It is a recurring problem, not just with Jotform, but with other services as well. IE is having a hard time identifying the application to open the file, thus it resorts to downloading the xlsx and docx documents as .zip files.
One possible solution might to convert it to doc format using this:
Thanks for using jotform, lets know on progress
- JotForm SupportjonathanAnswered on March 27, 2012 at 09:35 AM
Are you referring to this link ?
When I click on it, my browser was able to recognize the file type just fine.
I think there must be some security setting in your browser that is preventing the file from being automatically opened as 'known' type.
- hzhouAnswered on March 28, 2012 at 09:09 AM
Many clients are still using IE 8 with MS Office 2007. Per Microsoft, you need to add the mime type to the sever configuration.
(2) Apache server -
AddType application/vnd.ms-word.document.macroEnabled.12 .docm
AddType application/vnd.openxmlformats-officedocument.wordprocessingml.document docx
AddType application/vnd.openxmlformats-officedocument.wordprocessingml.template dotx
AddType application/vnd.ms-powerpoint.template.macroEnabled.12 potm
AddType application/vnd.openxmlformats-officedocument.presentationml.template potx
AddType application/vnd.ms-powerpoint.addin.macroEnabled.12 ppam
AddType application/vnd.ms-powerpoint.slideshow.macroEnabled.12 ppsm
AddType application/vnd.openxmlformats-officedocument.presentationml.slideshow ppsx
AddType application/vnd.ms-powerpoint.presentation.macroEnabled.12 pptm
AddType application/vnd.openxmlformats-officedocument.presentationml.presentation pptx
AddType application/vnd.ms-excel.addin.macroEnabled.12 xlam
AddType application/vnd.ms-excel.sheet.binary.macroEnabled.12 xlsb
AddType application/vnd.ms-excel.sheet.macroEnabled.12 xlsm
AddType application/vnd.openxmlformats-officedocument.spreadsheetml.sheet xlsx
AddType application/vnd.ms-excel.template.macroEnabled.12 xltm
AddType application/vnd.openxmlformats-officedocument.spreadsheetml.template xltx
- JotForm SupportidarktechAnswered on March 28, 2012 at 10:18 AM
Apologies for the inconveniences caused.
I will now pass this issue to our development team to have them check about this. They will reply to this thread once they come up with solution or if this problem is totally fixed.
Please stay tuned for updates. Thanks.
- Chief Technology OfficereeeAnswered on March 31, 2012 at 05:13 AM
On our servers, we already have these mime-types configured in the configuration.
I see that your problem is related with our file holder (AmazonS3) and it was temporary.
I have checked with all common browsers to re-create the problem, but I have failed.
I hope it's solved on your end,too.