What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    account over limit even after upgrading

    Asked by berlyellis on July 06, 2016 at 02:35 PM

    I just paid and now I need to upgrade, but only should need to pay the difference due... how do we make that happen as fast as possible?

    upgrade issue and the difference Make difference
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    JotForm Support

    Answered by david on July 06, 2016 at 03:21 PM

    Your account is currently over limit for file storage.  You do not need to upgrade, only to delete some older submissions.

    To clear your Upload storage space you need delete the submissions with uploads on Submission page of your account.

    Please take note: Deleted submissions are permanently deleted and can no longer be restored. 

    I would suggest you to first download your files to your computer and then to delete them.

    https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    If you would like to upgrade to Bronze rather than clearing out older submissions, we can cancel and refund your current Storage subscription.