My account says that all forms are disabled

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    Asked on July 06, 2016 at 03:57 PM

    Hi, I just created a credit card authorization form, which I think is why this has happened.  It is just to get customers credit card details that have previously had their card declined, so that we can set them up on a payment process again.


    Is it possible to activate all my forms again please?

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    Answered on July 06, 2016 at 05:05 PM

    You are correct. Your account is autosuspended because of your Credit Card Authorization Form.

    Inside of this form you have fields that collect credit card information and that is against JotForm Terms of use.

    Phishing - You agree that Company may terminate your JotForm Service immediately if a form is created or JotForm is found to be used to: Obtain credit cards sensitive information, get social security numbers, show content with child pornography. Or if a form was made to steal user login credentials. All these activities are considered as Phishing and any account along with the guilty forms will be suspended immediately.

    Card number, expiration date, security codes and card holder name are considered critical information and cannot be collected on plain text fields. The only services allowed to collect such data are those that are DSS/PCI certified.

    I have removed those fields from your form and activated your account. Please do not crate forms that are against our terms of use or your account will be suspended again. I would also suggest you to change title of that form. Your account may be suspended again because of credit card words inside of form title. 

    If you want to get credit card details from your customer, please ask them to send you data over the phone or by email. 

    If you want to have payment fields inside of your form you have to use one of JotForm payment tools. 

    Inside of this articles you can find out more about payment tools and how to set payment form: 

    Hope this will help. Let us know if you need further assistance.