What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    cannot view submissions?

    Asked by unionnh on July 06, 2016 at 07:07 PM

    i'm trying to view the submissions for my forms and when i click on the form and select "view submissions" it just brings me to blank white page. (see attached pdf that shows screenshots of the blank pages i'm seeing for each of my forms) help?


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    JotForm Support

    Answered by david on July 06, 2016 at 07:15 PM

    We had a brief issue with our main datacenter and switched to the back up. Everything should currently be back online or will be very shortly.

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    Answered by StripedBassChallenge on July 07, 2016 at 04:04 PM

    I am not having a problem with things being off line.  My problem is that the count of submissions doesn't match the number of submissions received.  Am I missing a registration?  That would be catastrophic for this event as the order in which entries are received in jotform/paypal is the order of entry into our event.

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    JotForm Support

    Answered by BDAVID on July 07, 2016 at 05:46 PM

    I checked your forms submissions and the show the right count, could you specify which one is the one with the problem? You may share a screenshot if you want to: https://www.jotform.com/answers/414264-How-to-include-screenshot-image-in-the-support-forum