cannot view submissions?

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    unionnh
    Asked on July 06, 2016 at 07:07 PM

    i'm trying to view the submissions for my forms and when i click on the form and select "view submissions" it just brings me to blank white page. (see attached pdf that shows screenshots of the blank pages i'm seeing for each of my forms) help?

     

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    david
    Answered on July 06, 2016 at 07:15 PM

    We had a brief issue with our main datacenter and switched to the back up. Everything should currently be back online or will be very shortly.

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    StripedBassChallenge
    Answered on July 07, 2016 at 04:04 PM

    I am not having a problem with things being off line.  My problem is that the count of submissions doesn't match the number of submissions received.  Am I missing a registration?  That would be catastrophic for this event as the order in which entries are received in jotform/paypal is the order of entry into our event.

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    BDAVID
    Answered on July 07, 2016 at 05:46 PM

    I checked your forms submissions and the show the right count, could you specify which one is the one with the problem? You may share a screenshot if you want to: https://www.jotform.com/answers/414264-How-to-include-screenshot-image-in-the-support-forum