I'm not getting my messages

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    Asked on July 06, 2016 at 07:52 PM

    I'm not getting my messages, please check whats going on with my form.


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    Answered on July 06, 2016 at 09:47 PM

    Your recipient email is not in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    Our mail logs shows good delivery:

    Please check your spam folder. In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com


    Let us know if you need more help, we will be glad to assist you.