What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    All customers getting "Read error on connection" while using JotForm hosted on website.

    Asked by odm111 on July 06, 2016 at 07:53 PM

    Hi there, All my customers are getting "read error on connection" after submitting an order form on my website. HELP please! This is stopping my sales going through. Thanks.

    Page URL:
    http://www.downrightbrilliant.co.nz/orderform/

    Screenshot
    JotForm jotform hosted all using jotform
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    JotForm Support

    Answered by Kiran on July 06, 2016 at 09:49 PM

    We are sorry for the inconvenience this may have caused. This seems to be a temporary issue which was already resolved. I have tried submitting your JotForm on the web page provided and was able to submit it normally.

    Please let us know if you are still experiencing any issue with your JotForms so that we can take a look again. Thank you!

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    Answered by odm111 on July 06, 2016 at 11:46 PM
    Thanks Kiran. Yes it has been resolved.
    Warm regards
    *Shelley Pilkington*
    *Marketing Consultant/Copywriter*
    P 021 172 7110 | Facebook
    | Email | Website

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