What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Autoresponder and form submission emails not working.

    Asked by planethoppers on July 06, 2016 at 09:53 PM

    i already created autoresponders and email notifications for my online form but they aren't working.  do i need to "turn them on" somehow?

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    JotForm Support

    Answered by Chriistian on July 06, 2016 at 10:38 PM

    I see that you are using your email address as the sender email, and the emails from this sender email are failing to send. Please check your SMTP settings and make sure that all the data are correct. Alternatively, you can also change the sender email into noreply@jotform.com to make sure that they are sent successfully.

    If the issue persists, please let us know.