Autoresponder and form submission emails not working.

  • planethoppers
    Asked on July 6, 2016 at 9:53 PM

    i already created autoresponders and email notifications for my online form but they aren't working.  do i need to "turn them on" somehow?

  • Chriistian Jotform Support
    Replied on July 6, 2016 at 10:38 PM

    I see that you are using your email address as the sender email, and the emails from this sender email are failing to send. Please check your SMTP settings and make sure that all the data are correct. Alternatively, you can also change the sender email into noreply@jotform.com to make sure that they are sent successfully.

    Autoresponder and form submission emails not working Screenshot 20

    If the issue persists, please let us know.