Why my forms are showing as unavailable?

  • Profile Image
    Nicole
    Asked on July 06, 2016 at 11:32 PM
    Dear Jonathan,
    Thanks for your help.
    And, I have another problem. Recently, I received a message about the “from is currently unavailable” by Jofrom.
    [cid:image003.jpg@01D1D835.77580AE0]
    Here is one of forms I created and embedded on the website:
    http://www.ic.shss.ust.hk/?p=8500
    Other forms have this same problem. My account is “IC_Hong_Kong”.
    Can you help me to check it.
    Thanks with regards,
    Nicole
    ...
  • Profile Image
    Kevin_G
    Answered on July 06, 2016 at 11:38 PM

    I have checked your website and I can see the form embedded there is working fine, please see my screenshot below: 

    Also, I checked your account and found it is correct too, could you please try again? 

    Please do get back to us if you still not able to load your forms on your end, we will be glad to help. 

  • Profile Image
    IC_Hong_Kong
    Answered on July 07, 2016 at 12:10 AM

    Dear Kevin,

    Thanks for your help!

    But, the form sometimes is not working.

    So what can I do to make sure the form running stably? any backup solution?

    Thanks with regards,

    Nicole

  • Profile Image
    Chriistian
    Answered on July 07, 2016 at 01:39 AM

    We had an issue earlier that caused some forms to display the "This form is currently unavailable." error. I would like to inform you that this issue has been resolved so your forms should work fine now.

    One way to make sure the form runs stable is to embed the form to your page using the iFrame embed code. Although I see that your form is already embedded using the iFrame code so you shouldn't experience any issues in the future. 

    Do you mean you want to backup the submissions? If yes, you can do so by exporting the submissions with the help of this guide: New Feature: Export Your Data for All of Your Forms with the New Data Export Tool.