certificate error

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    Asked on March 27, 2012 at 12:44 PM

    Someone tried to use one of my forms and got a "certificate error." I wasn't able to duplicate that problem on my computer. Sorry, I don't have more details for you, but assume the problem occurred when the form first came up.

    Appreciate your help/suggestions to make sure this doesn't occur for others.




    Kathy Weaver

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    Answered on March 27, 2012 at 01:10 PM


    Ask your users to try using  https://secure.jotform.com/  and causing this problems, try the alternative: https://www.jotform.com/ which has the same level of security and let us know if you still experience any issues.

    Also may we know which browser they are using and if possible you can share the form's URL to check on it.

    Lets us know if it worked, thanks for using Jotform!