What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    certificate error

    Asked by kmrcnw on March 27, 2012 at 12:44 PM

    Someone tried to use one of my forms and got a "certificate error." I wasn't able to duplicate that problem on my computer. Sorry, I don't have more details for you, but assume the problem occurred when the form first came up.

    Appreciate your help/suggestions to make sure this doesn't occur for others.




    Kathy Weaver

    Page URL:

  • Profile Image

    Answered by gori-mathew on March 27, 2012 at 01:10 PM


    Ask your users to try using  https://secure.jotform.com/  and causing this problems, try the alternative: https://www.jotform.com/ which has the same level of security and let us know if you still experience any issues.

    Also may we know which browser they are using and if possible you can share the form's URL to check on it.

    Lets us know if it worked, thanks for using Jotform!

  • Profile Image

    Answered by fxr on March 27, 2012 at 01:13 PM

    Hello Kathy, 

    May I just add to that, does the form need to be make use of a secure URL?

    If you need to use SSL, I would also change your embed code from:

    <script type="text/javascript" src="https://secure.jotform.us/jsform/20805547802149"></script>


    <script type="text/javascript" src="https://secure.jotformpro.com/jsform/20805547802149"></script>