What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Delted form fields still showing showing in form.

    Asked by vincentpybis on July 07, 2016 at 03:28 AM
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    JotForm Support

    Answered by ashwin_d on July 07, 2016 at 05:23 AM

    Hello vincentpybis,

    Which field you have deleted and still being displayed in form? It could be a cache related issue.

    I have gone ahead and cleared your form cache. Please check your form and get back to us if you still see the delete fields.

    You may like to take a look at the following guide which should help you on how to clear form cache:  https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache

    We will wait for your response.

    Thank you!

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    Answered by lpvschmidt on July 07, 2016 at 09:22 AM

    Sorry, but it doesn't work. I have the problem, that the current form is only presented in the backend. The preview and the frontend form is still unchanged. I cleared the form cache in my account settings and the browser cache, tested in various browsers, but nothing helps. On my opionion there is a jotform server problem.

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    JotForm Support

    Answered by EltonCris on July 07, 2016 at 10:18 AM

    Our sincere apologies.

    Your forms should update normally fine by now.

    We have data replication delay issue recently but it has now been resolved.

    Kindly check your forms again and let us know if you have any problems.