What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form is not displaying the latest changes.

    Asked by creacionesweb on July 07, 2016 at 03:31 AM

    I have save new changes in my form and the changes are not reflecting for some reason.

    Page URL:
    https://form.jotformeu.com/jsform/61795916296371

    not updating jsform jotformeu and in
  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 07, 2016 at 06:00 AM

    Hello creacionesweb,

    I'm sorry for the trouble caused to you.

    I did check your form in editor and live form but could not locate any difference. All latest changes are being displayed in the live version of form. Please check the screenshot below:

     

    I have cleared your form cache form here. Can you please test your form again and see if it is still not displaying the latest updates? 

    We will wait from here.

    Thank you!

  • Profile Image

    Answered by greatventure on July 07, 2016 at 08:15 AM

    Hi there, I have the same issue - none of the changes to forms are displayed. It holds both for old and new forms. Tried clearing cache following the guide - did not help. 

  • Profile Image

    Answered by creacionesweb on July 07, 2016 at 08:20 AM

    My form is updated now,  didt clear the cache or anything I suppose is just taking some time for your system to show the changes.

  • Profile Image
    JotForm Support

    Answered by EltonCris on July 07, 2016 at 10:16 AM

    Our sincere apologies.

    Your forms should update normally fine by now.

    We have data replication delay issue recently but it has now been resolved.

    Kindly check your forms again and let us know if you have any problems.