What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Text box won't show up on the published form even though it shows up in editing

    Asked by crasac_admin on July 07, 2016 at 05:01 AM

    I have added a text box to my form, but even though it has been saved and shows up when editing my form, if I try to preview or publish the form, the text box doesn't show up. 

  • Profile Image

    Answered by victor on July 07, 2016 at 09:19 AM

    Sorry for the inconvenience. I have just test your form but was not able to replicate the issue. If you are still having problems please let us know.

    I will also do some more testing and verify that everything is working properly.


  • Profile Image

    Answered by crasac_admin on July 07, 2016 at 09:41 AM

    Thank you Victor - it appears to be working now.  However, on my Services Form, the colour of the matrix is still in grey, even though it should be the same colour as the ones on the helpline form? 

  • Profile Image
    JotForm Support

    Answered by EltonCris on July 07, 2016 at 10:01 AM

    Our sincere apologies.

    Your other form should also be fixed by now.

    Kindly check.