Text box won't show up on the published form even though it shows up in editing

  • crasac_admin
    Asked on July 7, 2016 at 5:01 AM

    I have added a text box to my form, but even though it has been saved and shows up when editing my form, if I try to preview or publish the form, the text box doesn't show up. 

    Jotform Thread 877322 Screenshot
  • victor
    Replied on July 7, 2016 at 9:19 AM

    Sorry for the inconvenience. I have just test your form but was not able to replicate the issue. If you are still having problems please let us know.

    I will also do some more testing and verify that everything is working properly.

    Text box wont show up on the published form even though it shows up in editing Image 1 Screenshot 20

     

  • crasac_admin
    Replied on July 7, 2016 at 9:41 AM

    Thank you Victor - it appears to be working now.  However, on my Services Form, the colour of the matrix is still in grey, even though it should be the same colour as the ones on the helpline form? 

  • Elton Support Team Lead
    Replied on July 7, 2016 at 10:01 AM

    Our sincere apologies.

    Your other form should also be fixed by now.

    Kindly check.