What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form is not updating changes made in Form Builder.

    Asked by CasanovaDK on July 07, 2016 at 05:06 AM



    I have a form that I'm trying to set up. In the past I made it dark grey and now I wanted to change it to white. It works great, until I publish and actually see the form. I've tried to delete my cache and restart the browser. Doesn't help. 


    Can you help? I can be reached at bj@casanova.dk  ...



  • Profile Image
    JotForm Support

    Answered by Kevin_G on July 07, 2016 at 09:33 AM

    I have checked your form and I was able to replicate the issue; however, I clicked in the preview button and then I noticed that changes were applied, the background should be showing white now instead of gray. 

    Could you please check your form? 

    Could you please try to make another change to your form and check if it saves fine on your end? 

    If changes are not being saved on your end, then we will be glad to report it, if possible share us some screenshot about it as well, it would be helpful. 


  • Profile Image
    JotForm Support

    Answered by Kevin_G on July 07, 2016 at 09:36 AM

    Here is a screenshot about what I can see now: